Return Policy

Policy Statement:

At Rural Health Pty Ltd, we are dedicated to providing high-quality products to our customers. This policy outlines the terms and conditions for refunds and returns of products purchased from our store.


This policy applies to all customers who have purchased products from Rural Health Pty Ltd and are seeking refunds or returns for these products.


Returns Eligibility:

  1. Product Condition: Products must be returned in their original, unopened, and unused condition. They should include all original packaging, tags, and accessories.
  2. Timeframe: Customers may request a return within 7 days of the original purchase date.
  3. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all return requests.


Return Process:

To initiate a return, customers should follow these steps:

  1. Contact our Admin Team to request a return authorization.
  2. Once authorization is granted, package the product securely in its original packaging.
  3. Ship or deliver the package to our return address, which will be provided to you during the return authorization process.
  4. Upon receiving the returned item and confirming its condition, we will process the refund or exchange.

Refund Options:

Customers requesting a refund may receive it in the following manner:

  • Refund to the original payment method used during purchase.
  • Store credit for the value of the returned item.


This policy does not cover returns of products that have been used, damaged, or are not in their original condition. Additionally, we do not accept returns on custom-made items, which are made to order (including but not limited to custom orthotics, modified pre-fab orthotics, AFO’s, modified footwear).

Contact Information:

For any inquiries or assistance regarding returns, please contact us via


P: (02) 5926 3806


Revision History:

  • Version 1.0 (3/11/23)
  • Version 1.1 (2/4/24)

Rural Health Pty Ltd reserves the right to update and revise this policy as needed to ensure the best service for our customers.

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