Booking Policy
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SERVICE TERMS & INFORMED CONSENT

I understand and consent to: Collection of my personal details and health information so that we may properly assess, diagnose, treat, and be proactive in your health care needs. Information we collect is confidential and will be stored in a secure third party digital database. Transfer of this information may occur if legally required or between other health professionals as clinically indicated.

I understand and consent to: Lodgement of claim for funding or rebate from 3rd party payers including and not limited to Private Health Insurers, Department of Veteran Affairs or Medicare on my behalf for ‘Goods & Services’ provided by RURAL HEALTH PTY LTD when eligible.
Note: Should a claim be rejected in any way, I understand I am responsible for payment of owing accounts for any and all ‘Goods & Services’ received.

I agree that: ‘Goods & Services’ will be payed for on delivery, including GAP payments via EFTPOS or CASH, unless otherwise specified in writing by RURAL HEALTH PTY LTD. I understand that overdue accounts will incur additional fees and may be pursued by dept collection agencies.

Parent / Legal guardian must provided consent for children under 16 years of age.

BOOKINGS POLICY

Mutual respect is the recognition that two or more individuals have valuable/important contributions to make in a relationship.

We expect you to:
​Arrive on time with your mobile phone set to silent or switched off. We need to start and finish at the scheduled time to maintain a consistent and excellent approach to healthcare treatment and customer service. Any delay will reduce treatment time and may impact on your recovery progress.
Respect our Late Notice Policy & Missed Appointment Policy.
Provide feedback. We value your opinion and in order for us to continue to improve our services we would appreciate it if you could take a few moments to provide feedback detailed in the email which will be sent to you following your initial consultation.

We promise to:
Always be on time as we understand your time is as precious as ours.
Commit to excellence in service and ongoing quality improvement.
Be open in our communication, give clear guidance and refer to a specialist if necessary

LATE NOTICE & MISSED APPOINTMENT POLICY

If your plans change we are happy to reschedule your appointment.
Please note we require a minimum of 24 hours notice.

Missed appointments are an inconvenience to the clinic, our other patients, and disruption to your management plan generally means that you will require more time and treatment to recover.

Should you cancel or not attend a scheduled appointment without providing 24 hours’ notice, a fee equal to 50% of the booked consultation will be charged.

  • Payment Terms: 14 Days from date of invoice. No further services will be provided until owing accounts are paid in full.
  • All overdue accounts will incur a late fee and be subject to debt collection.
  • *Please quote invoice number as payment reference*

3rd Party Payers including but not limited to Health funds/Medicare/DVA/Work Cover do not cover these fees and you will be invoiced directly.

People who repeatedly miss or reschedule appointments will regretfully be discharged from care.

Why?

  • Without adequate notice we’re unable to offer the appointment time to another person that needs our help.
  • As a small locally owned and operated business we need to cover costs to continue offering a quality service and retain quality health practitioners in our region!

​Please note that we understand that sometimes life gets in the way of scheduled appointments and we will always take emergency circumstances into consideration.

If you are in pain, or have an injury – let us help!

Booking Online is the most convenient way to lock in the clinician & time you want.

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